Crazy Frog drives customers nuts by doubling phone bills
Soon after the music of Crazy frog became such a wide hit, the ringtones of the same also took off in a big manner. People soon started downloading such popular ringtones like Crazyfrog. What they did not realise was that the fine print mentioned that they were not paying for that particular ringtone but signing up for a bunch of ringtones that most were not interested in."I did not spot the impossibly small print whizzing by on the bottom of the screen while a larger-than-a life Crazy Frog gyrated to his latest tones. " said an aggrieved customer. Hundreds of such customers have complained to their service provider - Orange, after recieving highly inflated bills at the end of the month.
Icstis, the watchdog for premium rate services, is investigating mBlox after receiving 110 complaints from the public about the Jamster Crazy Frog service. London-based mBlox could have its lines closed down and be fined a maximum of 100,000 if it is found to have breached regulations. In April, mBlox was formally reprimanded and fined 2,000 for another promotion involving unsolicited text messages. Jamster has also been at the receiving end of complaints with subscribers claiming that they had no idea that they were "subscribed" and were being charged monthly. There is no mention of this on their website nor do they mention how oe is supposed ot unsubscribe. Icstis has already ordered MBlox, the service provider behind the ringtone, to refund the 338 people who complained directly to it.
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